Mercier Consultancy is excited to offer an exceptional opportunity for German Speaking Customer Service Representatives specializing in Social Media support. This role presents a unique and exciting chance to not only advance your career but also to immerse yourself in the vibrant culture and stunning landscapes of Greece.

As a representative, you will be actively engaging with customers and users through various social media platforms, ensuring that their concerns, inquiries, and feedback are addressed promptly and effectively. Idóneo candidates will demonstrate a genuine passion for social media, a deep commitment to customer engagement, and a strong dedication to providing top-tier support in the German language.

Key Responsibilities

- Respond to customer inquiries and issues related to relevant social media platform.
- Monitor social media platforms for customer feedback, complaints, and trends.
- Provide accurate information about products, services, and company policies.
- Engage with users to build positive brand awareness and foster community engagement.




- Document interactions and escalate complex issues to relevant departments when necessary.
- Collaborate with marketing and social media teams to align communication strategies.

- Exceptional fluency in German (both written and spoken) is essential.
- A minimum of B2 in English is required.
- Experience in customer service or community management, preferably within social media.
- Strong communication skills and the ability to handle inquiries tactfully and professionally.
- Familiarity with major social media platforms and social media management tools.
- Capability to multitask and manage concurrent conversations efficiently.
- Proactive attitude and ability to work independently in a fast-paced environment.
- Willingness to relocate to Greece and work flexible hours, including possible evenings and weekends.

- Competitive Monthly Salary
- Fully Paid Relocation Package
- Monthly Bonus
- 2 Extra Salaries Per Year
- Health Insurance
- And Much More...

📌 German Speaking Customer Service - Social Media | Work and Live In Greece (España)
🏢 Importante empresa del sector
📍 España