About Stoïk Stoïk is a European cyber insurer that combines insurance with prevention. Our policyholders get cover, continuous monitoring and an in-house CERT that responds when an incident happens. We are tech-driven, human at heart, and growing fast across Europe with a challenger spirit. The role As European Claims Leader, you will lead our cyber claims function across Europe, for all segments we operate in, up to companies with €1bn in revenue. You will lead a team of claims professionals and handle the most complex losses yourself, from first notification through to settlement. * Reports to: the VP Insurance, directly * Works closely with: the Underwriting department, the Product Development team, our CERT and other teams across Stoïk * Location: based in one of our offices in Barcelona, Madrid, Paris, Munich or Brussels * Current team: 3 claims handlers across 3 countries Responsibilities Lead the team * Manage and develop a team of cyber claims handlers across our European markets. * Oversee the team's claims through every stage of adjustment, setting standards for quality,
speed and consistency. * Run performance reviews, coaching and training, and shape the team's strategy and structure as we grow. Handle complex claims * Handle a personal portfolio of the largest and most complex cyber claims, across all segments. * Analyse policy wordings and take coverage positions on complex or disputed claims. * Lead settlement negotiations with insureds, brokers, co-insurers and reinsurers. * Appoint and manage loss adjusters, forensic experts and external counsel, and challenge their findings. * Build and manage our panel of incident response providers and external experts, monitoring their quality, speed and cost. * Calculate and validate quantum, including business interruption, incident response costs and third-party liability. * Set and review reserves, and approve payments within your authority. Work across Stoïk * Work closely with our in-house CERT on incident
📌 Head of Claims (Madrid)
🏢 Stoïk
📍 Madrid