Experteer Overview In this role you will support travel professionals globally by handling inquiries via phone, chat, and portals, and by proposing solutions with timely follow-up. You will develop strong product knowledge and collaborate with cross-functional teams to resolve complex issues. You’ll contribute to a culture of continuous learning in a multilingual environment and help ensure seamless travel experiences. This role combines problem-solving, communication, and a global mindset to power the future of travel. Compensaciones / Beneficios • Provide multi-channel customer support (phone, chat, portals) • Investigate questions, propose solutions, and follow up for timely resolution • Build understanding of Amadeus products and services to offer informed assistance • Collaborate with colleagues and other support teams on complex issues • Maintain clear, friendly,



professional communication with customers • Contribute to continuous learning and teamwork in a multilingual environment Responsabilidades • Bachelor’s degree or equivalent relevant experience • Experience in customer service or helpdesk roles • Background in the travel industry and familiarity with GDS • Strong troubleshooting, communication, and organizational skills • Ability to balance multiple priorities and follow through on commitments • Proactive, team-oriented, and eager to learn in an international environment • Fluency in English (required) and one additional language – Italian or French (mandatory) Requisitos principales • general DNA • learning opportunities • caring environment • hybrid working model • diverse and inclusive community • reliable company with mission-driven work

📌 Customer Support Associate (Barcelona)
🏢 Amadeus
📍 Barcelona