Experteer Overview In this role, you will manage a portfolio of 200–300 small accounts within the Spanish market, driving satisfaction, retention, and revenue. You’ll collaborate with cross-functional teams to align product usage with client needs, educate clients on new features, and implement personalized strategies to upsell and reduce churn. You thrive in a fast-paced startup and help scale the Customer Experience team through proactive, data-informed engagement. This is a chance to shape long-term client relationships and contribute to Factorial’s growth. Compensaciones / Incentivos • Manage a portfolio of 200–300 accounts • Develop personalized engagement strategies to improve satisfaction and retention • Identify and execute upsell/cross-sell opportunities and manage churn • Provide prompt,



personalized after-sales support and proactive communication • Educate clients on new products/features and align with their use cases • Serve as primary liaison between customers and internal teams, delivering feedback • Hold regular video meetings to demonstrate product updates and strengthen relationships Responsabilidades • Proficient in Spanish and fluent in English • Strong verbal and written communication skills • Customer-focused experience in support or satisfaction roles valued • Ability to identify upselling and cross-selling opportunities • Ability to analyze client needs and tailor solutions • Ambitious, proactive, and a team player with strong organizational skills • Thrives in a fast-paced startup environment • Willing to take ownership and contribute to continuous improvement Requisitos principales • Wellhub gym access • Cobee expenses management • Language classes • Breakfast in the office • Organic fruit in the office • Food discounts Nora

📌 CX Account Manager Small Accounts Spanish Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona