Our client, a leading automobile manufacturer, is recruiting for a Warranty Specialist (Automotive) to join their business in Spain.

Position Title:

Warranty Specialist (Automotive)

Position Type:

Permanent

Start Date:

ASAP

Location:

Madrid, Spain

Contact:

Bianca | +49 (0) 89 23 88 98 673

Job Description:

- The Warranty Specialist is responsible for the day to day administration, control, and analysis of warranty claims within the Spanish dealer network.

- Reporting to the Technical & Quality Manager, the role ensures warranty correctness, policy compliance, cost control, and timely resolution of dealer submissions, while supporting transparency and continuous quality improvement.

Responsibilities:

Warranty Claim Management

- Review and process dealer warranty claims for accuracy, completeness, and compliance with warranty policies.

- Validate labour operations, parts usage, and supporting documentation prior to approval or rejection.

- Ensure claims are handled within defined timelines and service level expectations.

Warranty Policy & Dealer Support

- Act as the primary warranty point of contact for the Spanish dealer network.

- Support dealers in correct application of warranty policies, procedures, and documentation standards.

- Provide clear guidance on claim rework, rejection reasons,



and corrective actions.

Warranty Analysis & Cost Control

- Monitor warranty trends, repeat repairs, and abnormal claim patterns.

- Identify potential risks related to cost exposure, incorrect repairs, or misuse of warranty coverage.

- Escalate systemic issues and cost risks to the Technical & Quality Manager.

Technical & Quality Interface

- Work closely with Technical Support to ensure technical justification aligns with approved warranty outcomes.

- Support quality investigations by providing warranty data and analysis linked to field issues.

- Contribute to root cause analysis and continuous improvement initiatives.

Recalls & Service Campaign Support

- Ensure correct claim submission processes and reporting in line with campaign instructions.

Qualifications:

- 3+ years experience in automotive warranty administration, aftersales operations, or service support

- Strong understanding of warranty policies, dealer workflows, and cost control principles

- Good technical awareness of vehicle systems and repair processes

- High attention to detail with analytical and reporting skills

- Confident dealer communication and problem solving capability

- Fluent Spanish and English required

📌 Warranty Specialist (Automotive) (Madrid)
🏢 Empresa líder
📍 Madrid