North is a digital product studio. We partner with bold companies to innovate new services and build digital products. Our values are: show your passion, act as an owner and think rigorously, figure it out & hold the line.
Service Designers at North own end-to-end service and experience design --- from discovery research to journeys, service blueprints and opportunity framing. They're deeply user-centered, equally comfortable running interviews and workshops as translating insights into clear service decisions with clients and product teams.
What you'll do
- Lead discovery research (interviews, workshops, synthesis) to understand user needs, behaviours and organisational barriers.
- Map journeys and service blueprints that make complex banking / enterprise services actionable for the team and the client.
- Guide PMs, designers and client stakeholders through the implementation phase, keeping decisions grounded in research and service logic.
- Turn research insights into opportunity areas, principles and recommendations ready for a definition phase.
- Keep a high bar on clarity and rigor at every step --- from research plan to final readout.
What we're looking for
- Proven experience as a Service Designer (or adjacent).
- Strong qualitative research experience --- planning, fieldwork, synthesis and storytelling end-to-end.
- Strong business acumen and the ability to understand the banking business.
- Experience in banking is a strong plus.
- Clear, confident communication in Spanish and English (spoken and written).
- Based in / able to work hybrid from Madrid (1--2 office days a week); strong remote profiles considered.
But 'what's in it for me', I hear you ask?
- A hybrid work from home/office system with a adaptable time schedule. When you do happen to come to the office, there will always be fresh fruit, coffee and snacks.
- Macbook Pro 13"
- Your birthday as an extra paid vacation day.
- Legendary social events & parties to let off some steam.
North is proud t
📌 Service Designer (Madrid)
🏢 North
📍 Madrid