Company DescriptionWhat's Red Points all about? Red Points is the most widely used solution to recover digital revenue. Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost‑effective solution. Be part of the change: join us on our mission to make the Internet a safer placeJob DescriptionAs our Customer Success Manager, you will be in constant interaction with our Enterprise and Mid‑Market clients to provide the best customer experience and, of course, maintain our current churn rate. We are looking for a Customer Success Manager to help us strategically guide our customers to maximise the value of our product and enable them to achieve their business goals protecting their online revenues. You will leverage your experience and passion in relationship management,



creative problem solving, and Customer Success to drive business outcomes for your customers while being responsible for best‑in‑class user adoption, revenue retention & growth, and customer advocacy.Your responsibilities will include:Managing portfolio of clientsWork cross-teams to boost client resultsHold regular meetings with your portfolio of clientsKeep clients up‑to‑date on initiatives and product launchesDetect areas of improvement on client KPIs and execute on themQualificationsFluency in English is required; knowledge of an additional EU language is a plus.Exceptional ability to build and maintain strong trusted relationships with Enterprise customers, from end‑users through to executive sponsors, navigating large, complex organizations to elevate the perception of Red Points from a “vendor” to “partner”, ensuring they have a consistent, best‑in‑class experience in every interaction

📌 Customer Success Manager at Red Points (Barcelona)
🏢 Red Points
📍 Barcelona