This Full time on site position offers great opportunities for career growth.About fonioWe build AI voice agents for small and medium-sized businesses so they never miss a call and can focus on the work they actually love. Our AI handles every call automatically. But voice is just the beginning. Our vision: to build the world’s first fully automated CRM. 11,000+ customers. >€15M ARR. ~30% monthly growth. We live ownership. You’re responsible for your projects and tasks end-to-end. No politics, few meetings, direct feedback. At fonio you’ll build alongside the smartest and most ambitious people around.Your Role As Junior Customer Success Manager for Activation in France, Spain and ItalyYou make sure every new French-, Spanish- and Italian-speaking customer goes from “just signed” to “fonio picks up our calls every day”. You own the first weeks of the customer journey: setting up their AI assistant, testing and fine‑tuning it, and getting it live on their phone line. You’ll spend most of your time in onboarding calls with customers and inside the fonio platform.



You learn how each feature works and figure out the best setup for each customer, whether that’s a dental practice in Lyon, a law firm in Madrid or a car workshop in Milan..What to expectRun onboarding calls with new customers in France, Spain and Italy, in their language, and set up their AI assistant together with them.Translate each customer’s business into a working setup: prompt, knowledge base, call transfers, notifications and integrations.Test and fine‑tune assistants until they’re ready to go live, so customers don’t get stuck in “almost done”.Help customers connect their phone system and get call forwarding running.Follow up with customers who signed but aren’t active yet, and get them over the line.Become a power user of the platform: learn how each feature works and which setup fits which use case.Bring patterns and friction points from onboardings back to Product and CS to improve templates, guid

📌 Junior Customer Success Manager (Barcelona)
🏢 fonio
📍 Barcelona