About The Happy Customers

The Happy Customers is a Berlin-based startup helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.

We partner with companies across Europe to provide professional customer support through email, chat, and phone in multiple European languages.

We are hiring

Catalan, Valencian, Basque, Galician- speaking Customer Support Agents based in Europe to support our client projects.

Tasks Responsibilities

You will help customers through multiple communication channels while delivering an excellent customer experience.

Your responsibilities may include:

Responding to customer enquiries via email, chat and phone (inbound & outbound)

Content Annotations/Content Moderation

Resolving customer questions professionally and efficiently

Escalating complex issues where required

Maintaining accurate records in customer support systems

Following client processes and quality standards

Contributing to customer satisfaction and continuous service improvement

Requirements Requirements

Based in Europe with valid work authorisation

Native or professional proficiency in one of these languages :





Catalan, Valencian, Basque, or Galician

Good English communication skills

1–3 years of customer support or customer service experience preferred

Comfortable communicating through phone, email and chat

Experience with CRM or customer support platforms (Zendesk, Freshdesk, Intercom or similar) is an advantage

Ability to work independently in a remote environment

Reliable internet connection and suitable home office setup with laptop/desktop

Benefits

Fully remote work within Europe

Opportunity to work with international companies

AI-enhanced customer support environment

Continuous learning and development

Opportunity for long-term collaboration based on project availability

The Happy Customers is an equal opportunity employer. We welcome applications from all qualified candidates regardless of gender, gender identity, age, ethnic or national origin, religion or belief, disability, sexual orientation, marital or family status. All hiring decisions are based on qualifications, skills and experience.

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📌 Customer Support Agent (Catalan, Valencian, Basque, Galician languages) (Madrid)
🏢 The Happy Customers
📍 Madrid