Job Description

As a Customer Experience Specialist, you will identify recurring customer feedback patterns and communicate insights to internal stakeholders.

Detailed Duties and Responsibilities

- Support achievement of team KPIs including customer satisfaction, response times, and handling times
- Stay up to date with internal policies, fintech processes, and industry regulations
- Assist customers with payment-related inquiries, refunds, cancellations, and account-related questions
- Identify recurring customer feedback patterns and communicate insights to internal stakeholders
- Deliver high-quality customer experience within a fast-paced international fintech environment.
- Provide customer support via phone, email, and chat for users of the fintech platform
- Troubleshoot customer issues and contribute to process improvements and operational efficiency
- Collaborate with colleagues to improve customer experience and optimise business processes
- Mediate disputes between customers and partner webshops to ensure positive customer outcomes

Targeted Qualifications

- Fluency in Dutch Language, C1/C2 level.
- Fluency in English Language, B2 level or Higher.
- Excellent communication skills with the ability to listen and show empathy
- Proactive, solution-oriented, and customer-focused mindset
- Technical or finance-related background considered an advantage
- Previous customer service or customer-facing experience preferred




- Interest in fintech and digital financial services
- Comfortable working in dynamic scale-up environment.
- Strong communication and problem-solving abilities
- Ability to think independently and find practical customer solutions

Interpersonal Skills

- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Organized and punctual, put things in order so that they run smoothly and are always on time.
- Versátil, Can carry different responsibilities, sometimes with very little advanced notice.
- Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
- Precise, Make sure that things are done accurately, correctly, and exactly.
- Willingness to acquire new knowledge.
- Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

- Office Based – Valencia, Spain.
- Full working eligibility is a must (no visa support).
- Health insurance.
- Bootcamp twice a week.
- A global team committed to the company values.
- A dynamic work environment in a dynamically international company.

📌 Customer Experience Specialist - Dutch Speaker (Valencia)
🏢 SpotOn TA
📍 Valencia