Ready to own strategic customer relationships and help some of the leading fitness businesses in Spain & Iberia get more value from Virtuagym?
As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) working remotely from Spain. To support our growing customer base, we’re adding a second Customer Success Manager for the Spanish market, focussing primarily on the mid-market segment. You will be the first point of contact for your portfolio and play a key role in helping these customers achieve success with Virtuagym. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. Our head office is situated in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company. This is a full time and remote position from Spain where you will be working for our integral teams.
As our Customer Success Manager - Spain & Iberia, you will own and develop relationships with a portfolio focused primarily on mid-market fitness businesses operating 5 to 50 locations. You’ll guide customers through onboarding and implementation, support them as they expand Virtuagym across multiple locations and continuously look for opportunities to improve adoption, retention and growth. Your portfolio may also include customers outside Iberia, whom you’ll support in English. Our Customer Success team is spread across Europe, including Spain, the Netherlands and Germany, and works closely with colleagues in Medellín. You’ll collaborate with the CSM already supporting the Iberian market, as well as our Sales, Product and Support teams.




Some of your key tasks as a Customer Success Manager

Own onboarding, training and implementation for your mid-market accounts, coordinating rollouts across their locations.
Support the key contacts in your portfolio with their day-to-day requests.
Experience in Customer Success or Account Management, managing a portfolio of customers.
Native-level Spanish or full professional fluency, both written and spoken [hard requirement].
Full professional fluency in English, both written and spoken, to collaborate internationally and support customers from other markets.
Proven ability to position yourself as a trusted advisor to senior customer stakeholders.
Strong collaboration skills to work effectively with product, sales, support, and marketing teams.
Solid project management skills and comfort working in a fast-changing environment.
We’re a leading innovator in digital health & fitness SaaS, serving trainers, studios, clubs and corporate wellness clients worldwide. Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands;
23 paid vacation days per year (based on a full-time contract);
We provide your home office set-up and hardware;
The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges;
Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.
Cultural perks:

Awesome company events such as New Year's dinners, Summer outings, ski trips, etc.
Interview with our Director of CSM Enterprise and a team member
Interview with one of our senior/C-level leaders

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