Legora is redefining how legal work gets done. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.

Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. We’ve scaled to $200M+ in ARR , with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI, Graceview, Cadastral, and Wexler.

The way legal work gets done is changing, and Engagement is at the center of that transformation. We're looking for an experienced, strategic Engagement Manager to join our growing team and help a large portfolio of law firms and corporate legal teams fundamentally change the way they work with Legora.

You will drive adoption, technical health and commercial outcomes of your portfolio end-to-end by leveraging systems and technology while reserving high-touch interactions for the most impactful moments.

You'll own the post-sale motion end-to-end for a large portfolio of law firms and corporate legal teams across our EMEA scaled portfolio. Improve the scaled adoption playbook: the tech-led onboarding, enablement, and change-management motions and target outcomes for how our scale customers adopt Legora and transform the way they work.

Drive sustained value through a programmatic operating cadence: templated success plans, one-to-many enablement, scaled training and digital value reviews.

Manage the health of the portfolio by monitoring adoption and utilization signals in our internal systems to proactively flag and act on risks and growth opportunities.

Own the commercials for the scaled program end-to-end by running renewal and expansion as repeatable motions informed by exquisite portfolio hygiene, forecasting, and data utilization.

Orchestrate engagement across cross-functional teams (Product,



Legal Engineering, Engineering, Product Marketing, Support) to accelerate client success, maintaining end-to-end portfolio context and coordination.

Translate scaled customer feedback into action by collaborating closely with Product, Engineering, and Product Marketing to inform roadmap, positioning, and enablement, and to represent the voice of the scaled segment.

A scaled customer success, renewal management, or customer education background, with a demonstrated track record of designing and delivering programs that serve large customer bases.

- Experience building repeatable adoption playbooks and educational programs and delivering them at scale across digital channels.
- 3+ years for Manager, 5+ years for Senior Manager, in scaled or digital customer success, customer operations, account management, or a related field, ideally with exposure to high-growth B2B AI verticals or Legal Tech. Ownership of a commercial number: you have carried GRR and NRR for a portfolio and run renewal and expansion yourself as repeatable motions, hitting the thresholds by leveraging data and automation.
- Technical fluency and systems thinking: you're comfortable configuring and deploying tooling (CS and CRM platforms, AI agents, LMS, data visualization platforms) to deliver outcomes.
- Data fluency and a metrics-driven approach to customer health, forecasting and portfolio strategy at scale.
- Exceptional program, project and prioritization skills; Excellent Spanish and English communication skills — written, verbal, and interpersonal.
- A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.

Competitive compensation, meaningful equity participation, and an office designed for focus and high performance.

We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work.

📌 Senior Client Manager - English Speaker (Madrid)
🏢 Legora
📍 Madrid