Head Of Customer Service - Ai-Driven Cx Leader (Madrid)

Head Of Customer Service - Ai-Driven Cx Leader (Madrid)

18 oct
|
Wallapop
|
Madrid

18 oct

Wallapop

Madrid

Wallapop is seeking a Head of Customer Service to lead and evolve our CS strategy in Barcelona. You will partner with Engineering, Product, Operations, and Marketing to bring our cross-functional CS team to the next level in a fast-paced digital marketplace.You will lead internal CS and CX teams for C2C and Pro, manage external BPOs, and design scalable workflows while using data to inform product and service improvements.#J-18808-Ljbffr

📌 Head Of Customer Service - Ai-Driven Cx Leader (Madrid)
🏢 Wallapop
📍 Madrid

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|
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|
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