TheSales Backoffice Team for Order to Delivery (OTD)manages the central OTD delivery across Europe. This role reports to local management and is guided by HQ (SC/SDP), the business area responsible for theRotF project (agency model) .As a Specialist, you will act as thefinal gatekeeper, ensuring customer orders are accurate, compliant, and ready for delivery. Your work will be key to maintaining operational excellence and delivering a great customer experience.Order ManagementReview and verify customer orders and amendmentsEnsure compliance before releasing ordersCollaborate with service providers on claims processingCoordinate repair payments with retailersManage billing with insurance companiesProvide payment documentation to stakeholdersLogisticsVerify transport invoices and clarify with providersAct as first point of contact for A2A transport topicsManage tickets (e.G.,



cancellations due to damages)Quality & CompliancePerform final checks before orders move to production and deliveryMonitor processes and maintain documentation for auditsEnsure all documents meet Mercedes-Benz and legal standardsStrong attention to detail and ability to handle complex dataExperience in back-office, order, logistics or damage processesProficiency in MS OfficeStrong communication and problem-solving skillsAbility to work under pressure and prioritize tasksMinimum 1 year of relevant experienceGerman is a plus (B2-C1) or willingness to learnAdditional languages like Italian, Spanish, Portuguese or French are valued60% Mobile workFlexible entering hours30 working days of holidaysAnnual Training Plan#J-18808-Ljbffr

📌 Sales Backoffice Administration (Madrid)
🏢 Mercedes-Benz Group Services Madrid
📍 Madrid