Your missionAs a Service Engineer Iberia, you will be responsible for Level 2 service, supporting the local Level 1 technical support and hotline team to solve escalations. You are also in charge of training the L1 team and monitoring their performance. A typical day of a Service Engineer at GoodWe Europe also includes direct interactions with our key distribution or EPC partners (e.G. in training activities), and interfacing to the service and R&D teams at headquarters.This position rewards with a deep technical involvement and a high exposure to several internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). You will play a key role in positioning GoodWe as a Tier 1 service provider in Ukraine.Your main responsibilitiesSupporting and managing GoodWe’s after-sales activities in Iberia.Training and supervising the resources of Level 1 support team.Constantly monitoring and analyzing service KPIs including customer satisfaction.Providing direct technical support to key distributors and EPCs, including remote and on-site training, commissioning, and troubleshooting support.Holding customer installation and service trainings,



face-to-face and online.Proactively improving service processes and tools of GoodWe to increase customer satisfaction and service efficiency.Your ProfileA technical background such a bachelor’s or professional electrician degree in electrical engineering, communication technology or similar.A passionate and tech enthusiast with a desire to support the exciting growth pace of GoodWe Europe.Passion for solving technical challenges.Minimum of 3 years work experience in technical support in a technical environment.Enjoying cross-border and international cooperation with other departments and customers.Result-oriented and structured way of working with high service orientation.Full professional fluency in both Spanish and English.Exposure to solar, PV, inverter, energy storage, or utility industry is a plus.Proven skills in managing after-sales service are a plus.What we offerUnique opportunity to join a truly diverse, international, ambitious and rapidly growing GoodWe European based team.Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.Passionate work environment with flat hierarchies and fast decision-making.Have fun and do something meaningful that will make a difference!#J-18808-Ljbffr

📌 Service Engineer Iberia (F/M/D) (Madrid)
🏢 Goodwe
📍 Madrid