We are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team at our office in Barcelona. You will join a team of 9 colleagues dedicated to UKI (United Kingdom & Ireland), based in Barcelona and you will report to the Regional Team Leader.What you’ll be doing:Provide product information and effective technical and administration support through multiple channels (phone and email)Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behaviorProactively manage customer expectationsConstantly update our CRM system (Salesforce) with all relevant information collected during customer service activitiesLiaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customersWhat do we expect from you?You already have a successful experience in a technical customer support or similar roleImpeccable written and verbal communication skills in English, with experience in the UKI marketGood interpersonal and customer service skills, keeping the customer at the heart of everything you doEager to learn new products and technologies and utilize your knowledge in a practical wayAbility to be both proactive and reactive, and remain detail-oriented even under pressureAbility to follow standard processes and practices within set service levelsYou are a team playerPrevious experience with CRM systems (such as Salesforce) is an advantageWhy you’ll love working for us:The chance to work in a fast moving, innovative and international team, dealing with different countries and culturesA company culture that likes to work hard and play hard. We like to have fun.



There is no sense coming to a job everyday if you don’t like the people you work withDecisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen. QuicklyWorking from home up to 3 days a week500 euros gross to set up your home office and additional monthly home office allowanceChance to work abroad for 40 working days per yearBirthday off and volunteering time offAdditional health and dental insurance100% employer funded pension schemeLunch, childcare or transportation vouchersUnlimited access to LinkedIn LearningAccess to Gofluent platform to learn new languagesFree access to CALM (top mental health app)Employee Assistance ProgramGet To Know UsWebfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably.For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations. Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, general corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.More information at: webfleet.Com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone corporation visit Bridgestone.Com or the Bridgestone Newsroom.We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.#J-18808-Ljbffr

📌 Customer Support Specialist (Madrid)
🏢 Bridgestone Americas
📍 Madrid