We are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team at our office in Barcelona. You will join a team of 9 colleagues dedicated to UKI (United Kingdom & Ireland), based in Barcelona and you will report to the Regional Team Leader. What you’ll be doing: * Provide product information and effective technical and administration support through multiple channels (phone and email) * Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior * Proactively manage customer expectations * Constantly update our CRM system (Salesforce)



with all relevant information collected during customer service activities * Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers What do we expect from you? * You already have a successful experience in a technical customer support or similar role * Impeccable written and verbal communication skills in English, with experience in the UKI market * Good interpersonal and customer service skills, keeping the customer at the heart of everything you do * Eager to learn new products and technologies and utilize your knowledge in a practical way * Ability to be both proactive and reactive, and remain detail-oriented even under pressure * Ability to follow standard processes and practices within set service levels * You are a team player * Previous experience with CRM systems (such as Salesforce) is an advantage Why you’ll love working for us: * The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures * A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with * Decisive actions. We don’t like to wait. It’s in our DNA to

📌 Customer Support Specialist (España)
🏢 Bridgestone Americas
📍 España