Experteer Overview

Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta oportunidad que encontrará a continuación.
In this role you will support travel professionals globally by handling inquiries via phone, chat, and portals, and by proposing solutions with timely follow-up. You will develop strong product knowledge and collaborate with cross-functional teams to resolve complex issues. You’ll contribute to a culture of continuous learning in a multilingual environment and help ensure seamless travel experiences. This role combines problem-solving, communication, and a general mindset to power the future of travel.

Compensaciones / Beneficios
• Provide multi-channel customer support (phone, chat, portals)
• Investigate questions, propose solutions, and follow up for timely resolution
• Build understanding of Amadeus products and services to offer informed assistance
• Collaborate with colleagues and other support teams on complex issues
• Maintain clear, friendly,



professional communication with customers
• Contribute to continuous learning and teamwork in a multilingual environment

Responsabilidades
• Bachelor’s degree or equivalent relevant experience
• Experience in customer service or helpdesk roles
• Background in the travel industry and familiarity with GDS
• Strong troubleshooting, communication, and organizational skills
• Ability to balance xghoner multiple priorities and follow through on commitments
• Proactive, team-oriented, and eager to learn in an international environment
• Fluency in English (required) and one additional language – Italian or French (mandatory)

Requisitos principales
• global DNA
• learning opportunities
• caring environment
• hybrid working model
• diverse and inclusive community
• reliable company with mission-driven work

📌 Customer Support Associate (Barcelona)
🏢 Amadeus
📍 Barcelona