AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey.We are now scaling its B2B partner ecosystem — today primarily Online Travel Agencies (OTAs), expanding to Travel Management Companies (TMCs), Airlines and beyond. The Partner Solutions Manager owns the partner lifecycle from late-stage sales support through integration, activation, and ongoing operational health — ensuring every partner goes live smoothly and stays healthy post-launch.You'll split your time between hands‑on ownership of key strategic partners and shaping the self‑service model that lets smaller partners onboard and operate with minimal manual effort — working closely with Product Management and Account Management to define and run that model.SalaryIf you join us as a full-time employee: 16.000 - 21.000 PLN gross/monthIf you join us as a contractor (for specific projects): 18.000 - 23.000 PLN net + VATBarcelona€50,000 - €65,000 gross/year (employment contract)What You'll DriveSales-to-Launch HandoffSupport Sales in the late stages of the sales cycle: scoping integration requirements, setting activation expectations, and de-risking the handoff before contracts closeOwn the transition from signed contract to live partner, coordinating technical and commercial readinessIntegration & ActivationManage partner integration end-to-end for key accounts: requirements, timeline, testing, go-liveBe the primary point of contact for partners during onboarding, resolving blockers across internal teams (Product, Engineering, Legal, Ops)Define and continuously improve the standard integration playbookPartner Health & MonitoringMonitor live partner setups for correct behavior — data accuracy, volume anomalies, SLA adherence,



technical driftEstablish alerting/reporting on partner setup health and act on issues before they become escalationsRun regular health check‑ins with key partnersSelf‑Service Partner MotionCo‑own the self‑service onboarding and support model for smaller/long‑tail partners with Product Management (defining the product/process) and Account Management (running it day‑to‑day)Identify friction in the self‑service funnel and feed requirements back into ProductBalance high‑touch support for strategic partners against scalable, low‑touch processes for the long tailCross‑Functional PartnershipBe the connective tissue between Sales, Product Management, Account Management, and Engineering across the partner lifecycleRepresent the partner's operational reality in product and roadmap discussionsWhat You'll Deliver In Your First 12 MonthsIntegration/activation playbook documented and repeatable for OTA partners, extensible to TMC/AirlineTime-to-activation for new key partners reduced against baselineSelf‑service onboarding path live for long‑tail partners, jointly owned with Product and Account ManagementPartner health monitoring in place with proactive (not reactive) issue detectionWhat Sets You Apart4+ years in Partner Success, Partner/Solutions Engineering, Implementation, or B2B Customer Success — ideally with API/data‑integration productsProven experience managing technical partner integrations end-to-end (not just relationship management)Ability to read and understand API documentation, work with technical integrations, troubleshoot basic technical issues, and communicate effectively with engineering teams.



You don't need to code, but you need to speak the languageExperience distinguishing and operating two support models simultaneously: white‑glove for key accounts, scalable self‑service for the long tailStrong operational rigor — you monitor, you don't just reactTravel tech, OTA, TMC, or airline industry experience is a strong plus, not a hard requirementComfortable in a scale‑up environment: undefined processes, cross‑functional ambiguity, building-as‑you‑goBenefitsAutonomy & Trust: No micromanagement. You own outcomes, not just tasksReal Product Impact: Your work directly affects millions of travelers worldwideGrowth Investment: Personal development plans, workshops, mentorship, and language classesFlexible Benefits: Gym, development budget, childcare, transport or travel subsidies - your choiceGlobal Workstyle: Work from anywhere up to 2 weeks per yearPurpose‑Driven Mission: We stand up for travelers and fight unfair practicesAbout AirHelpAt AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 3 million passengers in receiving their rightful compensation, and we've protected over 12 million travelers through our membership program, AirHelp+. With a integral team of over 400 AirHelpers speaking 19 languages, we aim to provide a stress‑free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA.And there's more! AirHelp isn't just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals.Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!#J-18808-Ljbffr

📌 Partner Solutions Manager (Madrid)
🏢 Airhelp
📍 Madrid