Senior Airport Services Agent - 6 month temporary contract

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Ref #

237939

Location

Spain-Madrid

Job family

Cargo & Airport Operations

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- Closing Date: 2026-10-21

Introduction

At Qatar Airways, we are committed to delivering exceptional customer experiences and operational excellence across our global network. Join a team that represents the airline at the airport and supports a safe, secure, and seamless passenger journey.

About the Role

As a Senior Airport Services Agent based in Madrid, Spain, you will provide high quality customer service to passengers during check-in, boarding, arrivals, baggage services, and other airport operations while ensuring compliance with safety, security, and operational standards.

This role is a 6 month temporary contract with possibility of extension.

Key Responsibilities:

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- Act as a key point of contact for customers, stakeholders, and airport partners requiring operational assistance.




- Support safe, secure, and efficient airport operations in line with company policies and regulatory requirements.
- Monitor check-in and boarding activities to ensure service standards are consistently delivered.
- Handle customer queries, service recovery cases, and claims in a professional manner.
- Liaise with ground handling agents and operational partners to support day-to-day activities.
- Perform assigned aircraft turnaround and operational checks to support safe operations.
- Assist arriving and departing passengers, including directing them to airport facilities and services.
- Complete required pre-flight and post-flight administration and reporting activities accurately and on time.
- Support verification and documentation checks in accordance with company procedures.
- Ensure passengers receive efficient assistance while maintaining the highest safety and security standards.

Be part of an extr

📌 Senior Airport Services Agent (Madrid)
🏢 Qatar Airways Group
📍 Madrid