Experteer Overview

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In this role you will design and scale the operational backbone for world-class research at Dow Jones. You’ll lead high-visibility programs to empower non-researchers with self-serve studies, embed UX measurement across B2B products, and pilot AI-enabled research methods. You’ll partner with senior leadership to build durable infrastructure, governance, and tooling that sustain quality research at scale. This is a rare chance to shape how research operates across our tech organization and products.

Compensaciones / Ventajas
• Own and drive the Research at Scale program: self-service infrastructure, training, governance, and tooling for independent studies; target training 75+ non-researchers and broad adoption across squads.
• Stand up the B2B UX Measurement program: implement PES + UES scorecards, configure tooling (Pendo), train POs and Design Reps, and track adoption across teams.




• Lead the AI Research Tooling pilot: evaluate and roll out AI-powered tools, support synthetic users, and drive adoption of AI moderation and automated synthesis for faster insights.
• Build and manage the research knowledge infrastructure: centralized insights repository, intake/triage workflows, templates, and governance for consistent research quality.
• Scale and maintain the B2B and B2C Customer Panel: recruit pipelines, vendor relationships, and engagement cadences to reach 1,100+ verified participants.
• Provide recommendations for research tooling and cost efficiencies: assess software usage, renewals, and consolidation opportunities across the stack. xghoner
• Identify and eliminate operational bottlenecks: improve workflows, intake processes, and tooling to increase throughput.

Responsabilidades
• 10+ years in research operations, UX research, or related operational role in product/technology

📌 Research Operations Principal (Barcelona)
🏢 Dow Jones u0026
📍 Barcelona