Experteer Overview

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In this role you shape end-to-end service experiences across Outpayce and Amadeus, blending strategy with hands-on design to make complex solutions usable, scalable and commercially sound. You will influence cross-functional teams and align service design with digital product validation, interfaces and interactions. You’ll lead strategic service design work while remaining hands-on in UX design and research to drive impactful, evidence-based outcomes.

Compensaciones / Ventajas
• Define service design vision, principles and priorities for value streams
• Identify improvements across customer, partner and operational journeys
• Establish service standards and success metrics and drive adoption
• Design complex services using systems thinking, journey models and service blueprints
• Translate concepts into user flows, wireframes, interactions and prototypes
• Balance user needs with compliance, risk,



feasibility and scalability
• Coordinate with Product, Engineering, Operations, Risk, Legal and Customer Support
• Partner with UX Research and Data to plan and synthesize research
• Turn evidence into prioritized opportunities and validated concepts
• Connect design outcomes to adoption, revenue enablement and efficiency
• Frame options, dependencies, trade-offs and value for roadmaps
• Recommend experience-led decision frameworks and KPIs
• Act as a service design and UX reference across initiatives
• Facilitate workshops, co-creation sessions and design reviews
• Share knowledge to strengthen xghoner service design maturity

Responsabilidades
• Significant service or experience design leadership in complex environments
• Hands-on UX design and/or user research experience from insight to validated digital experience
• Experience in fintech, payments or regulated environments (desirable)
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📌 Service Design Principal Specialist (Madrid)
🏢 Amadeus
📍 Madrid