1. System Deployment & Software Integration
Lead on-site and remote integration of robot systems, with a strong focus on the software stack (ROS/ROS2) and system-level architecture design.
Configure navigation maps, SLAM/localization algorithms, and communication interfaces between the robot system and customer on-site infrastructure (WMS/MES/ERP, PLCs, elevators, access control systems, etc.).
Design and implement logical workflows for complex automation scenarios using Finite State Machines (FSM) or Behavior Trees.
2. Technical Support & Troubleshooting
Provide L2/L3 technical support, diagnosing and resolving complex technical issues involving software, network communications, and system integration layers.
Analyze navigation anomalies, communication failures, and software performance issues using log analysis tools (e.g., rosbag) and network diagnostic tools (e.g., Wireshark).
Act as the escalation point for on-site engineers, leading Root Cause Analysis (RCA) (e.g., 8D reports, 5-Why analysis) and collaborating with the R&D; team to drive permanent fixes.
3.
System Monitoring & Performance Optimization
Monitor key operational metrics of the robot fleet (uptime, scheduling efficiency, battery health, etc.) and develop data-driven optimization plans.
Develop and implement diagnostic tools and automation scripts to minimize equipment downtime and improve overall system reliability.
4. Customer Training & Empowerment
Provide technical training to customers and regional partners on system operations, daily maintenance, and troubleshooting best practices.
Author high-quality technical documentation, troubleshooting guides, and operation manuals.
5. Cross-functional Collaboration
Act as the "Voice of the Customer," feeding back on-site customer requirements and product improvement suggestions to the R&D; and engineering teams to drive continuous product iteration.
Job Requirement
sBasic Requirement
sEducation: Bachelor’s degree or above in Robotics, Computer
📌 Robotics Engineer (Madrid)
🏢 SUPCON
📍 Madrid