18 oct
|
F. Hoffmann-La Roche
|
Madrid
18 oct
F. Hoffmann-La Roche
Madrid
Roche in Sant Cugat del Vallès is seeking a Integral Digital CX Journey Lead to advance digital customer experiences end-to-end across a complex matrix organization. You will analyze the E2E customer journey, translate needs into themes and a prioritized backlog, and guide cross-functional alignment across RDT, MCI, Commercial, GCS, and Customer Areas.The role emphasizes data-driven insights, omnichannel strategy, Agile and Design Thinking, and a customer-centric Voice of the Customer approach.#J-18808-Ljbffr
📌 Global Digital Cx Lead — End-To-End Journeys (Madrid)
🏢 F. Hoffmann-La Roche
📍 Madrid