Job Sub FunctionDeliver ExcellenceJob FunctionSupply Chain DeliverJob Sub FunctionDeliver ExcellenceJob CategoryProfessionalAll Job Posting LocationsMadrid, Spain, Pomezia, Roma, Italy, Wokingham, Berkshire, United Kingdom, Zug, SwitzerlandJob DescriptionAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.Com.As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.CompanyJohnson & Johnson MedTech Supply ChainPosition TitleManager, 3PL Partner ExcellenceSupervisor TitleDirector Medtech Network Transformation EMEADept. NameMTSC Transformation OfficePosition LocationThe role can be based in UK/Italy/Spain but we are open for any EMEA location (preferably UK/IT/ES)Date of CompletionDuration of transformation activitiesAs part of overall MTSC Transformation, the MTSC Transformation W&T pillar is responsible for designing and realizing the future-state supply chain network for Johnson & Johnson MedTech. This function includes oversight of consolidation and rationalization actions for the global distribution network, a strategic shift toward an asset-light model, and the build-out of new, future-looking logistics capabilities including partner management, network design, systems strategy, and defining the transition standards required to sustain performance in the future state. The team operates centrally, with close partnership with regional Transformation and Deliver teams cross EMEA, APAC, LATAM, and North America.Manager, 3PL Partner Management Excellence that sits within the MTSC Transformation W&T pillar, is responsible for deploying strategy and capabilities, leading orchestration and execution of operational processes related to 3PL partner management across the EMEA distribution network.The position is responsible for deploying standardized partner management processes, governance activities, and operational coordination with 3PL partners to ensure alignment with defined standards, service expectations, and transformation objectives. This includes maintaining operational documentation, supporting governance cadences, tracking partner-related actions, and coordinating issue resolution activities across regional and cross-functional stakeholders.The role works closely with global Transformation W&T on standards and capability deployment into the region, ensuring EMEA Deliver and cross-functional teams consistently executes towards capability and standards, whilst driving continuous improvement of the asset-light operating model.Key ResponsibilitiesSource to Contract ExcellencePartner with global to define contracting standards,



policies and guardrailsEnsures global contracting standards are deployed in each logistics contract in EMEA that gets updated or initiated through transitionsPartner Performance Management – Capability Development and Functional AnalyticsBuild foundations and financial architecture to enable key capabilitiesIdentify requirements to track and report on operational and financial performance aligned with contractual commitmentsTrain regional / market Deliver teams on new capabilities and requirementsBuild and maintain centralized performance portal / workflow tools to ensure consistent regional executionPartner with global to conduct benchmarking and other Cost Gap Modelling related analytics and leverage output for continuous improvement with EMEA region and marketsEngagement Model and Segmentation OwnershipEstablish and maintain partner management standardsPartner with global to build revamped partner reporting governance and supporting templatesDeploy enhanced segmentation frameworkDrive preparatory for key partner engagement whilst onboarding EMEA Deliver and functional ownersDeploy general operational playbooks for critical processes, ensure process adherence across partner lifecycleEnsures EMEA region and markets adhere to centrally set standards, governance and segmentationGovernance and ExecutionEnsures Deliver day-to-day partner engagement as per standardsPartner with DS&E to establish and maintain regional reporting cadences as per enterprise mechanism and provide input to enterprise-level governanceImplement new capabilities and resulting KPIsUpdate global central team on adherence on enterprise standardsQualificationsMinimum Required ExperienceMinimum 8-10 years of relevant experience in supply chain, logistics, operations, or partner/vendor coordination roles.Experience supporting operational processes, governance activities, or project coordination in cross-functional environmentsStrong organizational and coordination skills, with ability to manage multiple priorities and stakeholders simultaneouslyMust have regional experience in managing multiple markets operations / suppliers / providersStrong governance, stakeholder management, and executive communication capabilitiesExperience maintaining process documentation, trackers, reporting files, or governance materialsStrong attention to detail and ability to support structured execution of operational processesAnalytical and problem-solving skills, with ability to identify process gaps and support improvement initiativesProblem solving mentality and can do attitude. Able to analyze multiple data sources in high pressure environments to give prompt recommendations & solutionsStrong communication skills, ability to articulate and simplify situation and issues with clear actions to all stakeholders to instill trust and confidenceDemonstrated ability to thrive and drive execution in highly matrixed environments, effective in working in a pod environmentPreferred ExperienceMBA advantageousExposure to warehouse, transportation, or 3PL-managed logistics environments highly preferredMedTech, hi-tech, pharma or complex regulated industry experienceExposure to 3PL transformation or other supply chain transformation initiativesExperience in value realization, transformation governance,



or operational strategyLean Six Sigma, ADKAR certification is desirableLEADERSHIP PROFILEStructured governance orientation– Demonstrated disciplined governance and prioritization capabilities across complex transformation initiatives. Able to establish clear governance mechanisms, accountable structures, escalation pathways, prioritization frameworks and decision-making rigor.Executive communication skills– Able to communicate transformation, optimization and operational topics clearly and concisely to senior leadership. Demonstrated confidence and credibility in executive forums through structured messaging, data-driven recommendations, concise storytelling and balanced risk articulation. Capable of simplifying ambiguity into actionable executive decisions.Cross-functional influence –Build strong collaboration relationship across organization, able to influence outcomes in highly matrixed environments without relying on direct authority. Demonstrated strong stakeholder management and alignment-building capabilities across diverse leadership groups.Operational / technical experience– must be able to manage complexity and be prepared to be involved in operational and technical issues at a detailed level.Analytics and fact-based -Able to analyze complex issues and use critical thinking skills, problem solving skills and sound judgementTransformation agility– Comfortable in operating in fast-paced, evolving transformation environments with competing priorities and organizational ambiguity. Demonstrated resilience and adaptability while maintaining governance discipline and execution focus across multiple concurrent initiativesStrategic learning orientation– Continuously seeks to improve enterprise transformation effectiveness by identifying process simplification opportunities, governance improvement, organizational efficiencies and strategic optimization insights. Demonstrated curiosity and forward-thinking orientation towards future-state supply chain evolutionMatrix organization- The candidate must know how to maneuver in a matrix organization, i.E. how to optimize our resources and knowledge, partnering with cross-functional peers and local/regional team mates to deliver resultsOur Credo– fully embody our J&J Company Credo values and ethicsCompliance focus- Must have a strong, no compromise to compliance and quality driven mindsetPhysical Requirements/Working ConditionsThe job requires occasional travel and absence from homeRequired SkillsAnalytical Reasoning, Benchmarking, Consulting, Demand Forecasting, Distribution Management, Distribution Resource Planning (DRP), Financial Competence, Lean Supply Chain Management, Operational Excellence, Order Management, Organizing, Process Improvements, Procurement Policies, Quality Assurance (QA), Standard Operating Procedure (SOP), Strategic Supply Chain Management, Supply Chain, Technical CredibilityPreferred SkillsAnalytical Reasoning, Benchmarking, Consulting, Demand Forecasting, Distribution Management, Distribution Resource Planning (DRP), Financial Competence, Lean Supply Chain Management, Operational Excellence, Order Management, Organizing, Process Improvements, Procurement Policies, Quality Assurance (QA), Standard Operating Procedure (SOP), Strategic Supply Chain Management, Supply Chain, Technical CredibilityDon't miss this exceptional opportunity to join a world-class company and make a lasting impact.#J-18808-Ljbffr

📌 Manager, 3pl Partner Excellence (Madrid)
🏢 Johnson & Johnson
📍 Madrid