As a Customer Success Manager at Reuters Imagen , you'll own a portfolio of accounts and will be the first person those customers call when they need answers, guidance, or a problem solved.
As client adoption grows, you'll play an key role in supporting the implementation of service expansion opportunities. As Customer Success Manager for Reuters Imagen you will:
Serve as the named owner and primary point of contact for a portfolio of assigned accounts, covering customer success, delivery, project management, and day to day client communications
Own platform adoption and utilization, driving improvement through training, enablement, and proactive engagement
Develop and maintain a current success plan for each account, capturing client goals, adoption state, risks, and next actions, monitoring account health and engagement patterns and act before issues escalate
Define scope, goals, and deliverables using the Statement of Work as the scope management tool, planning and managing timelines, milestones, dependencies, and risk across concurrent deliveries
Run kickoffs,



user acceptance testing, training, and go-live support
Collaborate with broader commercial, product and engineering stakeholders to spot opportunities, identify expansion signals across your portfolio and pass them to the Account Manager with enough evidence to act on
To be our Customer Success Manager at Reuters Imagen, you will likely have:
~3 to 5 years of experience in Customer Success, Account Management, or client-facing delivery in B2B SaaS or technology
~ Strong project management skills: stakeholders, tasks, dependencies, governance, risk, and communications across concurrent deliveries
~ Technical aptitude to understand system configuration, API integrations, and cloud infrastructure concepts, and to troubleshoot basic issues independently
~ Demonstrated ability to deliver training and technical enablement to both technical and non-technical audiences
~ Proficiency with Salesforce, Azure DevOps o

📌 Remote Customer Success Manager (España)
🏢 Thomson Reuters
📍 España