French-Speaking Customer Success Manager | London or Madrid | Hybrid

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We're partnering with a fast-growing SaaS business to hire a French-speaking Customer Success Manager to manage a portfolio of strategic enterprise customers across the French-speaking market.

This is a commercially focused Customer Success role, ideal for someone who enjoys building senior stakeholder relationships, driving renewals, identifying expansion opportunities and delivering measurable customer value.

What you'll be doing:

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- Managing a portfolio of high-value enterprise accounts

- Owning customer renewals and revenue retention

- Driving upsell and expansion opportunities





- Building relationships with senior decision-makers and executive stakeholders

- Leading strategic customer conversations focused on value and outcomes

- Collaborating with technical teams to support customer adoption and success

What we're looking for:

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- Business fluent French and English

- 3+ years' Customer Success experience xcskxlj within a SaaS environment

- Experience managing enterprise or strategic accounts

- Strong commercial acumen with a track record of renewals and growth

- Confident engaging with senior stakeholders and decision-makers

- Experience with value-based customer success methodologies is highly desirable

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📌 Customer Success Manager (Madrid)
🏢 Trust In SODA
📍 Madrid