A leading integral customer-experience company is hiring a Team Leader for a customer-service operation supporting an electric-vehicle brand from Barcelona.

You will lead and develop a team of customer and consumer service representatives and keep service standards and operational performance high.

What you will do

Lead and develop a team of customer and consumer service representatives

Monitor KPIs and SLAs and drive performance improvement

Handle escalations and work with Quality and senior operational stakeholders

Support training, reporting and continuous-improvement initiatives

Coach with clear, regular feedback

What we are looking for

Native or near-native Danish

Fluent Chinese and English, spoken and written





Previous experience managing customer-service teams

Experience with customer-service processes and best practices

Ability to analyse KPIs and performance data

Salesforce or other CRM experience

Strong communication and feedback skills

What we offer

Salary: €20,000 gross per year

Bonus: up to €200Relocation payment of €500, reimbursed after the first month

Location, hours & start

Location: Barcelona, Spain — on-site

Working hours: Monday–Friday, 09:00–18:00Contract: Full-time

Start: As soon as possible#J-18808-Ljbffr

📌 Customer Service Team Leader - It/En/Es (Barcelona)
🏢 Concentrix
📍 Barcelona