A leading integral customer-experience company is hiring a Team Leader for a customer-service operation supporting an electric-vehicle brand from Barcelona. You will lead and develop a team of customer and consumer service representatives and keep service standards and operational performance high.What you will doLead and develop a team of customer and consumer service representativesMonitor KPIs and SLAs and drive performance improvementHandle escalations and work with Quality and senior operational stakeholdersSupport training, reporting and continuous-improvement initiativesCoach with clear, regular feedbackWhat we are looking forNative or near-native DanishFluent Chinese and English, spoken and writtenPrevious experience managing customer-service teamsExperience with customer-service processes and best practicesAbility to analyse KPIs and performance dataSalesforce or other CRM experienceStrong communication and feedback skillsWhat we offerSalary: €20,000 gross per yearBonus: up to €200Relocation payment of €500, reimbursed after the first monthLocation, hours & startLocation: Barcelona, Spain — on-siteWorking hours: Monday–Friday, 09:00–18:00Contract: Full-timeStart: As soon as possible#J-18808-Ljbffr

📌 Customer Service Team Leader - It/En/Es (Les)
🏢 Concentrix
📍 Les