Job ID: 744000149789851

Customer Success Manager (m/f/d)

Granada

Professional

Regular

T-Systems Iberia

Your Task

As a Customer Success Manager T Cloud Public, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.
Responsibilities
- Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public
- Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)
- Active participation in the respective vertical squad of the T Cloud Public
- Avoiding "churn" through proactive analysis and management of T Cloud Public customers
- Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public




- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public
- Ensuring customer satisfaction
- Participation in the planning and forecasting processes
- Transferring customer requirements to the T Cloud Public impediment and demand process
- Supporting the further development of cloud handling support
Your Profile

We are looking for a qualified Customer Success Manager T Cloud Public with strong technical expertise in cloud technologies, AI, and IT architecture, combined with excellent customer management skills, business development experience, and the ability to work in a dynamic international environment.
Must Have Skills
- Completed degree in computer science, engineering or comparable training or further education
- Good knowledge and experience in the areas of cloud and IT architecture
- Good knowledge and experience in technology strategy
- Good knowledge and experience in sal

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