Member Experience Manager

Inner Flow · Barcelona · On-site

At Inner Flow, we bring together training, recovery and wellbeing in a space designed to make looking after yourself something you genuinely enjoy.

We are looking for a
Member Experience Manager
to lead our Front Desk and Sales teams, manage the relationship with our strategic retail partner, and help shape the next stage of Inner Flow.

Reporting directly to the CEO, you will take ownership of the member journey—from the first enquiry to long-term loyalty—combining exceptional service with proactive commercial development and rigorous management of memberships, billing and payments.

We are looking for someone who builds relationships naturally, leads by example and brings an open mind, sound judgement and the initiative to make things happen.

Your mission

Make every stage of the relationship with Inner Flow feel personal, seamless and well managed. Lead your teams to deliver excellent service, strengthen retention and drive growth, supported by reliable processes and careful management of memberships and revenue.





You will work closely with our Marketing, Product and Spa / Holistic Therapies managers to connect the different parts of the Inner Flow experience.

Your responsibilities

Member experience & retention
- Build relationships with our members and maintain an active, visible presence throughout the Studio.
- Improve the welcome, onboarding and ongoing support we provide to members.
- Gather feedback, identify signs of dissatisfaction or disengagement, and take action before they lead to cancellations.
- Handle concerns and complaints with empathy, sound judgement and ownership.
- Develop and test initiatives that improve service, participation and the sense of community.

Team leadership
- Lead, support and develop our Front Desk team and two sales advisors.
- Organise schedules, holidays and cover, and participate in recruitment and onboarding.
- Set clear priorities, service standards and ob

📌 Member Experience Manager (Barcelona)
🏢 Inner Flow Studio
📍 Barcelona