About ONE Contact

ONE Contact is a Scandinavian contact-centre company that has been operating since 2002. With around 200 employees, the company handles more than 300,000 customer interactions in over ten languages every month. ONE Contact supports businesses with customer service, sales and customer retention services. Its headquarters are in Malmö, Sweden, and it also has an office in Barcelona.

Learn more at onecontact.se.

About the role

We are looking for a practical and service-minded IT & Security Operations Technician to provide first-line technical support to our employees and help monitor the day-to-day health and security of our IT environment.

You will be a first point of contact for common hardware, software, connectivity and access issues. You will also carry out routine security and infrastructure checks, document findings, and escalate incidents to the relevant system administrators when necessary.

This is an operational support role. Major infrastructure changes and security-critical configuration work are handled by the responsible system administrators.





Key responsibilities

IT support
- Receive, register, troubleshoot and resolve Level 1 IT support requests.
- Support employees with Windows computers, monitors, docking stations, keyboards, mice, headsets, printers and other peripherals.
- Troubleshoot common software, browser, operating-system and application issues.
- Assist with Wi-Fi, wired network, VPN and general connectivity problems.
- Help users with account, authentication and access issues within your assigned permissions.
- Provide support to employees working remotely.
- Install, configure and update approved software and hardware.
- Prepare computers and equipment for new employees and assist with IT onboarding and offboarding.
- Maintain accurate equipment records and document recurring issues and solutions.

Server maintenance and infrastructure operations
- Assist with routine maintenance of Windows Server and Linux server

📌 IT & Security Operations Technician (Level 1) (Barcelona)
🏢 ONE Contact
📍 Barcelona