Job ID: 744000153445279

Customer Success Manager (m/f/d) T Cloud Public

A Coruña, Bilbao, Gijón, Granada, Madrid, Reus, Seville, Valencia

Professional

Regular

T-Systems Iberia

Your Task

As a Senior Customer Success Manager T Cloud Public, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.
Responsibilities
- Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public
- Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)
- Active participation in the respective vertical squad of the T Cloud Public
- Avoiding "churn" through proactive analysis and management of T Cloud Public customers




- Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public
- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public
- Ensuring customer satisfaction
- Participation in the planning and forecasting processes
- Transferring customer requirements to the T Cloud Public impediment and demand process
- Supporting the further development of cloud handling support
Your Profile

We are seeking a highly qualified Senior Customer Success Manager T Cloud Public with extensive cloud architecture expertise, strong technical knowledge in AI and cloud ecosystems, excellent communication skills, and proven experience in customer success management and business development.
Must Have Skills
- Completed degree in computer science, engineering or comparable training or further education
- Top knowledge and 5 years experience in the areas of cloud and IT architecture
- 5 years expe

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