Position: Aftersales Technical Support and Training Engineer Country: Spain Purpose of role * Build good image by providing efficient and professional technical support across the CEE region. * Committed, results driven and profit and customer satisfaction oriented, Responsabilities * Supports aftersales management with technical training plan definition and takes initiatives with implementing technical training. * Handling technical inquiry tickets via OEM platform and secure related KPI * Acts as industry expert and supports both internal and external stakeholders with all the technical inquiries * Concise and structured communication with OEM and Dealers about technical/quality issues * Support product quality/development teams in view improved MG products and services * Technical Information and Bulletin management * Instruct dealers to work in accordance with MG standards/procedures (diagnostic and warranty policy) * Active contribution in maintenance price calculation, developing standards, processes, and procedures in automotive aftersales business:



wholesale and retail procedures for PDI, quality inspections, insurance claims, warranty claims, spare parts ordering, CSI, technical training for sales staff, developing and delivering training programs for: technical, spare parts and warranty Requirements (core competencies/additional skills/qualities) * Engineering degree related to automotive, mechanics and/or electronics * 5 years of experience in automotive technical assistance/diagnostic (troubleshooting) * Automotive High Voltage Systems knowledge and certification * Skilled with the use of automotive diagnostic tools * Customer Focus (dealer and final customer) * Fluent in Spanish and English (spoken & written) ，other language ( Portuguese) would be advantageous. * Have knowledge of Spain regional regulatory requirements on warranty, service pack and etc. * Strong and accurate technical assessment/judgement abilities * Logical thinking and strong capabili

📌 Aftersales Technical Support and Training Engineer (Comunidad de Madrid)
🏢 Mg Motor España
📍 Comunidad de Madrid