Role Description
We are still looking for the very Top Talent…and we would be delighted if you were to join our team
More in details, UST is a multinational company based in North America, certified as a Top Employer company with over 35,000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
What are we looking for?
We are looking for a
Second-Line IT Service Support Specialist / Account Opening Application Support Specialist
across the project of the client from the banking sector.
Main Tasks And Accountabilities Will Be
- Provide first-line and second-line technical support to users of the Document Management applications, resolving issues related to system functionality, performance, and data integrity.
- Troubleshoot and resolve technical issues reported by users, either remotely or on-site, and escalate application bugs to the development team for resolution.
- Configure and test new accounts, products,
and services within the Document Management applications, ensuring they meet business requirements and are properly integrated with existing systems.
- Verify and validate data entered into the Document Management applications, ensuring accuracy, completeness, and compliance with regulatory requirements.
- Assist users with queries related to the use of the Diamond application, including training and guidance on new features and functionality.
- Identify opportunities to improve the efficiency and effectiveness of the account opening process and work with stakeholders to implement changes and enhancements.
- Generate reports and analyses of data to identify trends, issues, and areas for improvement in the use of the Document Management applications.
- Ensure the application is available, stable, and performing as expected.
- Coordinate with development teams for new feature implementations, updates, or bug fixes.
- Collaborate wi
📌 Application Support Engineer (Madrid)
🏢 Ust
📍 Madrid