Handle customer complaints and queries through close cooperation with internal teams to ensure timely and effective resolution.
· Build and maintain strong customer relationships through regular phone and email communication.
· Provide customers with updates regarding account status, credit limits, overdue payments, order status, and disputes.
· Perform collection and dunning activities in line with company policies and timelines.
· Resolve disputes in collaboration with internal stakeholders.
· Monitor overdue invoices and follow up with customers to ensure timely payments.
· Generate account statements, invoices, and customer reports while maintaining accurate documentation.
· Meet daily operational targets and monthly SLA commitments.

Required qualifications (education, experience, etc.):

· Min 1 year of experience in O2C
· Customer Service experience




· Knowledge of SAP and Microsoft Office Excel would be an asset
· Strong interpersonal & communication skills and ability to maintain professional business contact (due to the daily phone and email communication with customers)
· Ability to prioritize, analytical skills, can-do attitude and ability to multi-task

· Work modality (hybrid/on-site/remote): Hybrid
· Languages required for the position: Spanish C1, English C1
· Required language level: Spanish C1, English C1
· Required technical skills (tools, software, platforms, etc.): S4H, SAP, ServiceNow

· End date: 6 months assignment
· Full-time salary 20 -22k EUR
· Working hours and schedule (example: 39.5h / Mon-Thu 9am-6pm and Fri 9am-5:30pm): Working in shifts, hours covered from 8 am - 6 pm.

📌 ANALISTA OPERACIONES INGLES (Barcelona)
🏢 AURA STAFFING ESPAÑA
📍 Barcelona