Are you an
LSS (Local Site Support) Engineer
seeking a
new interesting challenge
? ?

If your answer is yes, keep reading,
this could be just what you're looking for
?

✍️
WHAT WILL YOU DO?

We are looking for an
experienced, hands-on IT Support professional
to join a global onsite support team and perform the following
responsibilities
:
- Provide onsite support for desktops, laptops, mobile devices, printers and workplace technology.
- Diagnose and resolve hardware, software, connectivity and end-user issues.
- Set up, deploy, replace and retire devices throughout their lifecycle.
- Support meeting rooms, audiovisual equipment and collaboration tools.
- Maintain accurate IT asset records and assist with inventory checks and audits.
- Coordinate escalations, hardware repairs and vendor interventions when required.
- Document incidents, requests and technical procedures, contributing to service improvement.

?
WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE?
- Windows operating systems and Microsoft 365.
- Active Directory and identity management concepts.




- Microsoft Teams and collaboration platforms.
- IT Service Management tools.
- Network fundamentals: TCP/IP, LAN, Wi-Fi and VPN.
- Device lifecycle and IT asset management processes.
- MacBook support and Microsoft Intune.

?
WHAT ARE WE LOOKING FOR?
- Minimum 1 to 3 years of experience in IT Support, Desktop Support, Field Services or End User Computing.
- Experience supporting users in a corporate enterprise environment.
- Degree or diploma in IT, Computer Science, Engineering or a related area, or equivalent practical experience.
- Strong troubleshooting, analytical and customer service skills.
- Effective communication, attention to detail and ability to manage multiple priorities.
- Native or bilingual proficiency in both English and Spanish.
- Proactive approach and ability to collaborate with local and general technology teams.

?
WHERE AND WHEN?
- Workplace:
Onsite at the Ericsson offices in Madrid
(M

📌 LSS (Local Site Support) Engineer (Madrid)
🏢 Tata Consultancy Services
📍 Madrid