Job ID: 744000153445156

Process Manager (m/f/d) for T Cloud Public

A Coruña, Bilbao, Gijón, Granada, Madrid, Reus, Seville, Valencia

Professional

Regular

T-Systems Iberia

Your Task

As a Process Manager you will leverage your knowledge of IT-Processes from ITIL to Agile, adapting and implementing processes to the specific needs of modern Cloud IT Operations.
Responsibilities
- Technical Liaison: Act as the primary point of contact for Data Center technicians, providing clear email instructions regarding hardware replacement schedules and requirements.
- Vendor Coordination: Manage external communications with vendors and suppliers to ensure timely delivery of replacement parts and service alignment.
- Incident & Task Tracking: Maintain real-time accuracy of hardware incidents by providing detailed updates within Jira service management tools.
- Knowledge Management: Proactively update operational workflows and standard operating procedures (SOPs) within Confluence to ensure team alignment.
- Compliance & Security Administration: Manage security reporting workflows,



ensuring all hardware replacements are accompanied by proper documentation, uploaded proofs of work, and adherence to safety protocols.
- Eliminate wait times in Agile workflows.
- Consistently automate with common frameworks.
- Design and implement internal tools and services.
- Maintain an overview of processes, communication, and motivation within the team.
- Establish and communicate processes where necessary.
- Engage in improving overarching process-landscapes and structures.
- Work in a community where everyone helps each other in an open and trusting manner.
Your Profile

We are looking for a Process Manager with strong knowledge of IT processes, cloud technologies, and DevOps practices, combined with excellent process documentation and automation skills.
Must Have Skills
- Completed studies in a technical, engineering or business subject or comparable professional training
- 3 years of prof

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