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We are the people who give possibilities purpose
BD is one of the largest general medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
The Customer Service Representative is responsible for driving continuous improvement initiatives across Customer Service operations, ensuring efficient, compliant, and customer-centric processes. The role partners with Customer Service, Supply Chain, Finance, Commercial, IT and other functions to identify improvement opportunities, implement solutions, and monitor operational performance through KPIs and data analysis.
Key Responsibilities
Process Improvement & Operational Excellence
- Lead continuous improvement initiatives using Lean, Six Sigma, Kaizen, and problem-solving methodologies.
- Analyze end-to-end Customer Service processes to identify inefficiencies, bottlenecks, and improvement opportunities.
- Facilitate cross-functional initiatives to improve productivity, efficiency, and customer experience.
Performance Management
- Define, monitor, and report Customer Service KPIs, dashboards, and scorecards.
- Support operational reviews, trend analysis, and performance improvement actions.
Digital Transformation & Systems
- Support the implementation and optimization of SAP, CRM, Salesforce, ServiceMax, Esker, or similar systems.
- Partner with IT and business stakeholders to drive automation, digitalization, and system improvements.
Compliance & Risk Management
- Ensure Customer Service processes comply with company policies and regulatory requirements.
- Identify operational risks and support corrective actions and internal/external audits.
Change Management & Training
- Drive adoption of
📌 Customer Service Representative (Barcelona)
🏢 BD
📍 Barcelona