Our partner is looking for a Premium Support Account Manager based in Spain. Join a integral, remote team building social discovery platforms used by millions of people worldwide. As a Premium Support Account Manager, you will own relationships with a dedicated portfolio of premium users, delivering personalized support and an exceptional customer experience. You will manage interactions across email, live chat, and phone, handling everyday requests, complex cases, and customer retention challenges. By combining strong communication skills with AI-powered tools and automation, you will streamline routine tasks and focus on meaningful customer relationships. You will also act as the voice of the customer, sharing valuable insights with internal teams to help improve products and user experiences. This role is ideal for a customer-focused professional who takes ownership, works toward measurable outcomes, and thrives in a fast-paced, performance-driven environment. Accountabilities: As a Premium Support Account Manager,



you will take end-to-end responsibility for the experience of your assigned premium users, building lasting relationships and ensuring their needs are addressed effectively. - Manage customer interactions from start to finish, resolving routine inquiries, complex support cases, and situations where users are considering leaving the platform. - Communicate independently with users through email, online chat, and phone calls, ensuring a personalized, responsive, and high-quality experience. - Use AI-powered tools and automation to reduce repetitive work and focus on customer communication, problem-solving, and relationship management. - Guide conversations toward clear objectives, address objections, and identify appropriate solutions across chat and phone interactions. - Identify customer needs, feedback, and recurring issues, sharing actionable insights with internal teams to support product improvements and enhance the user experience. - Support custome

📌 Premium Support Account Manager (España)
🏢 Jobgether
📍 España