Agilent seeks a French-speaking Customer Service Representative for their Barcelona office to manage quotes, orders, and service contracts while collaborating with sales and internal teams. The role involves processing customer inquiries, resolving issues, and coordinating end-to-end customer experiences in a multicultural environment with partial remote work options.
Responsibilities
- Process formal quotes and orders with accuracy and timely responsiveness
- Interface with sales representatives and customers to provide information and resolve problems
- Liaison between customers and internal departments including sales, service, and collections
- Manage end-to-end customer experience using knowledge of processes and compliance requirements




- Identify and communicate process improvement opportunities to management

Requirements
- Full proficiency in English and French languages
- Experience in customer-facing, business support, or administrative roles
- Proficiency with Microsoft Office tools, particularly Excel
- Strong computer and systems skills, preferably SAP or CRM experience
- Proactive, autonomous team player with excellent communication abilities
- Strong time management and ability to multitask and prioritize effectively
- Detail-oriented with initiative and sense of ownership

📌 Customer Service Operation (España)
🏢 Agilent
📍 España