Make sure every client gets the maximum value from Didit. You'll be the primary point of contact for support — guiding users through their verification flows, resolving complex queries, and building the long-term trust that keeps customers growing with us. You're the bridge between our technology and the businesses that rely on it every day. What you'll do End-to-end support — guide clients through configuring their verification flows for a seamless experience, proactively. Resolve issues fast — act as a product expert and clear operational doubts about the platform with speed and precision. Be the client's advocate — listen deeply to needs and feedback, and turn them into actionable insight for product and engineering.



Drive onboarding — help new customers nail their first steps on the platform for a high-impact start. Own the relationship — build trust-based relationships that drive long-term retention and adoption. Close the feedback loop — be the voice of the customer, systematically routing technical issues and feature requests to the engineering team. Spot revenue signals — surface expansion opportunities and churn risks to the sales team to support growth and retention. What we're looking for Experience — prior Customer Success,

📌 Customer Success (Barcelona)
🏢 DIDIT
📍 Barcelona