At Hubtype we run as a lean, tech-forward company, so our Customer Success team plays a hybrid role that combines classic CS ownership with project management. Our CSMs are the single point of contact for the customer and are accountable for the successful delivery of each project, partnering closely with our engineering team, who handle the presente development workWe are looking for a Technical Customer Success Manager who will own the end-to-end customer journey: from kickoff and discovery, through implementation and go-live, to adoption, retention, growth and renewal. The role is not about writing code, but about understanding the customers' technical and business needs, translating them into clear requirements for engineering, and orchestrating delivery across teamsOwn a portfolio of strategic accounts as their main point of contact across the full lifecycleLead project delivery:



scoping, planning, coordinating internal and client teams, managing timelines, dependencies, risks and deliverablesRun discovery sessions with customers to understand business goals, use cases and technical contextTranslate customer needs into clear, structured requirements that engineering can act on, and translate technical decisions back into business language for the customerAct as the bridge between the customer and Hubtype’s engineering, product and solutions teams. The CSM does not build the solution but owns its deliveryAnalyze customer data and project status to identify blockers, anticipate issues and surface opportunitiesDrive adoption, monitor

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