OpportunityExciting times here at Nutanix as we are expanding our EMEA team in BarcelonaOur ValuesHungry, Humble, Honest, with HeartMeet Your TeamHere at Nutanix, we support our customers with passion and teamwork. Fast reactions and strong focus on customer satisfaction guide everything we do, and our NPS score reflects this commitment. Our team is made of talented engineers from different countries and cultures. They act as true customer advocates and work closely with Engineering, Field, and Sales teams. Learning is part of our daily routine, and everyone aims to grow into a Hybrid Cloud expert.Your RoleLead and mentor a team of high-performing Technical Support Engineers, promoting a customer‑focused approachOversee and manage the team handling complex escalationsDocument and report on team performance and escalations for transparency and accountabilityBuild relationships with diverse teams across the organization to facilitate effective cross‑collaborationAchieve certification of the entry‑level Nutanix technical certification within the first 6 monthsEnsure the team is performing at the highest possible level by prioritizing tasks, managing conflicts, and handling pressure effectivelyWhat You Will BringMinimum of 5 years in support roles with at least 3 years in management of Support EngineersStrong people management and team leadership capabilitiesTechnical background to understand engineering work and support complex issuesExperience in handling escalations and leading general projectsStrong communication skills across diverse stakeholders and departmentsExcellent emotional intelligence and conflict management skillsFluency in English; proficiency in additional languages is a plusFamiliarity with Nutanix technology, hyper‑converged infrastructure, and cloud‑native technologies is desirableWhat We OfferHybrid work setup with at least three days per week in the office, Glorias area, BarcelonaWeekly team meetings and daily slack chats; collaborative environment

📌 Manager, Worldwide Support (Madrid)
🏢 Nutanix
📍 Madrid