Client is a flexible benefits platform that enables companies to design personalized and inclusive employee benefits programs while reducing administrative complexity and operational overhead for HR teams. The platform provides employees with greater choice and flexibility in how they use their allocated benefits budgets, creating a more engaging and employee-centric benefits experience.
Trusted by leading global organizations such as Stripe, Zoom, Lululemon, and affirm, the solution supports nearly one million employees and demonstrates strong customer satisfaction metrics, including 75 NPS and 98% CSAT scores.
Project Overview: The project focused on enhancing and scaling Client's benefits management ecosystem, which allows organizations to configure and manage various employee benefit programs through a unified platform.



The product suite includes solutions such as Lifestyle Spending Accounts (LSA), Health Spending Accounts (HSA), Health Reimbursement Arrangements (HRA), Adaptable Spending Accounts (FSA), and additional customizable benefit offerings.
Employees can utilize their benefit funds through multiple channels:
purchasing discounted products and services via the internal marketplace ("The Store"),
or submitting reimbursement claims supported by the platform's member support operations.
From a business analysis perspective, the project involved analyzing business processes, improving platform workflows, supporting integrations between benefits products and

📌 Product Manager/Business Analyst (Santiago de Compostela)
🏢 Intellias
📍 Santiago de Compostela