We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here ). Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; Shape how Qonto communicates with its customers by delivering a continuous, intuitive, and consistent customer experience across every channel and touchpoint, meeting regulatory obligations while turning customer communications into an efficient growth engine. You will report to Jen Christoph and build the orchestration layer behind Qonto’s numerous communication tools, giving every team a single, compliant view of what has been sent and to whom.
As Product Manager, Client Communication, you will:
Build the shared platform—event-driven orchestration, a unified communication log, and preference management- that CRM, Operations, Compliance, and Product teams can rely on.
Partner closely with CRM, Operations, Compliance, Product,



and Engineering to align stakeholders and define clear scope and ownership from day one.
Communication is shifting from distributed features to a dedicated program. You will build the connective tissue behind Qonto’s customer-communication strategy, with Regulatory, Growth, and Operations closely involved.
Team: You will be the founding PM of a new team inside Core Experience, alongside a peer-group of PMs that also own some of Qonto’s critical UX platforms like homepage, navigation, inbox and user roles.
Recent projects: io, SendGrid, Lemlist, and Zendesk, plus the orchestration layer designed to connect them.
Experience: You have senior Product Management experience and are comfortable owning a platform-level problem spanning multiple tools and internal customers.
Communications and CRM expertise: You have worked hands-on with communication or CRM platforms such as Braze, Customer.You communicate clearly and confidently with senior stakeholders, building trust, aligning diverse perspectives, and influencing decisions.
By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool.

📌 Senior Product Manager - Client Communication (Madrid)
🏢 Qonto
📍 Madrid