WorkNomads is on the hunt for a BPO Team Lead with German & French to join our team Who We Are: We are building a community where integral talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country. * Remote engineering services, global impact — expert engineering, design, and business talent in cross-disciplinary project teams. * Diversity celebrated — 40+ nationalities, 4 continents, one team. * Continuous growth — we invest in you: projects, coliving, community, pushing you beyond what you thought possible. Your mission at WorkNomads: * Lead, supervise, and motivate a team of sales agents to consistently meet or exceed KPIs (generated revenue, conversion, sign ratio, productivity). * Monitor and analyze performance metrics, conduct quality audits, and deliver constructive feedback and coaching * Plan and manage schedules, ensuring adequate coverage and minimal shrinkage * Act as the primary escalation point,



resolving complex issues and maintaining service excellence * Assist agents with basic IT issues & file IT tickets for more complex issues * Provide real-time floor support and guidance to agents during active operations * Identify process inefficiencies, recommend and implement improvements * Collaborate with clients and internal teams to align on SLAs, expectations, and performance targets We want to hear from you if you have: * Fluency in English, German and French (both written and spoken) is essential * Bachelor's degree in Business, Management, or a related field (or equivalent practical experience) * 2-4 years of supervisory or leadership experience in a BPO or contact center environment * Strong leadership, coaching, and conflict-resolution skills * Solid understanding of performance metrics, analytics, and workforce management * Proficiency in CRM systems, workforce management tools, and MS Office Suite * A passion for continuous learning & collaborat

📌 Team Lead (Santander)
🏢 WorkNomads
📍 Santander