Experteer Overview

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In this role, you will manage strategic relationships with enterprise customers in the French market, driving adoption, retention and expansion. You’ll coordinate with sales, product and development teams to tailor solutions, gather feedback, and ensure client success at scale. You’ll operate in a fast-paced, startup environment, owning the customer journey from onboarding to renewal. This is a chance to impact customer experience while growing with a high-growth, diverse team.

Compensaciones / Ventajas

- Build and deepen relationships with enterprise clients through proactive, ongoing engagement and improvement plans
- Maintain and update each customer’s portfolio and generate status tracking reports
- Understand client requirements to craft personalized sales plans and strategies
- Support after-sales activities including cross-selling, upselling, churn management, and long-term relationship building
- Provide timely, personalized responses to client queries and feedback




- Promote new products/services and feature updates to existing customers
- Collaborate with sales, product, and development teams as the main client contact, providing valuable feedback
- Conduct regular video meetings with clients to drive engagement and showcase product updates

Responsabilidades

- French expert speaker and professional in English
- Experience in customer-facing roles; additional sales or customer satisfaction experience valued
- Strong problem-solving mindset with a bias for removing blockers
- Ambitious, xugodme self-motivated, team-oriented and positive
- Organized with experience using CRM tools and portfolio management
- Decisive communication and willingness to engage clients directly
- Comfortable in a fast-paced, startup environment
- Ownership mindset and openness to change

Requisitos principales

- competitive ESOP plan
- high growth, multicultural environment
- private health insurance
- wellbeing benefits (gym, pools, outdoor classes)
- meal or food discounts
- Pet Friendly office

📌 Account Manager French Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona