Job Title
Director, Account Management
What you will do in this role
Sector Knowledge and Expertise
- Demonstrates a clear understanding of client’s business, its objectives, strategy and industry where they operate. Supports the Portfolio Leader in the development of portfolio/sector strategy.
- Demonstrates a strong knowledge of BPO and Technical Services associated with their allocated accounts and industry sector.
- Leverages expertise and communication skills to speak at forums both internally and externally.

Account Management and Business Growth
- Builds and maintains strong, long-term relationships with assigned clients. These relationships should reflect coverage of the client’s comprehensive buyer personas, including but not limited to the CIO, CMO, CTO and CXO ensuring a partnership charter with their team.
- Develops sustainable and profitable strategic account plan that addresses whitespace planning, cross‑selling and up‑selling opportunities and incorporates the full extent of Concentrix services.
- Ensures Financial KPIs (revenue, new business signings,



gross margin) are met, maximizes the share of TAM (total addressable market) within client(s).
- Ensures clients fully benefit from Concentrix Technology offer (internal and Technology Partnerships). Aligns Concentrix Technology solutions with client’s business opportunities and strategy.
- Installs collaboratively the necessary account governance with the client and manages this governance framework in accordance with the account needs and contractual obligations.
- Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the account.
- Proactive Risk Management: mitigating financial, competitive, and technological threats.
- Achieves exceptional client satisfaction including fulfilling all contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectations.
- Works closely with Client Success, Practices, Cataly

📌 Director, Account Management (España)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 España