Company Description

CoreFi is a European agentic AI cloud core banking platform designed for full-lifecycle financial services, including lending, onboarding, payments, and white-label finance. The platform enables banks, lenders, fintechs, crowdfunding platforms, marketplaces, and embedded-finance companies to launch and scale financial products quickly without building complex back-end systems. CoreFi combines composable banking infrastructure, microservice-based architecture, AI-enabled automation, and human oversight across onboarding, accounts, transactions, lending, compliance, payments, servicing, reporting, and portfolio management.

The company is live in production, regulated, and processing real financial operations for institutions that want to modernize without long implementation timelines. Built on European, cloud-native infrastructure, CoreFi delivers AI-driven, full-lifecycle banking with a strong emphasis on reliability and regulatory compliance.

Role Description The Director of Services is a full-time, remote role responsible for leading the delivery and ongoing success of CoreFi’s services across client implementations and operations. This role oversees service strategy, customer onboarding, and end-to-end service execution to ensure a consistent, high-quality experience for financial institution partners. Day-to-day responsibilities include managing service delivery teams, optimizing processes, and coordinating cross-functional collaboration with product, engineering, and compliance stakeholders.

The Director of Services monitors performance metrics,



addresses escalations, and drives continuous improvement in customer satisfaction, service reliability, and operational efficiency. The role also involves developing training programs, standard operating procedures, and service playbooks that support scale, as well as contributing to budgeting, resource planning, and long-term services roadmap decisions.

Qualifications

- Candidates should possess strong Customer Satisfaction and Customer Service skills to manage complex client relationships and ensure high-quality service delivery.
- Candidates should possess Team Leadership and Training experience to guide and develop service teams, build capabilities, and maintain consistent standards.
- Candidates should possess Budgeting and resource management skills to plan, allocate, and optimize operational and project-related expenditures.
- Proven experience in leading services, operations, or customer success functions within financial services, fintech, or SaaS environments.
- Strong analytical, problem-solving, and process-improvement capabilities, with familiarity in using KPIs and dashboards to manage performance.
- Excellent communication and stakeholder management skills, with the ability to collaborate across product, engineering, and compliance teams.
- Experience in regulated financial environments and understanding of KYC/AML, lending, payments, or core banking operations is highly beneficial.
- Bachelor’s degree in Business, Finance, Management, or a related field; advanced degree or relevant certifications are a plus.

📌 Director of Services (España)
🏢 CoreFi
📍 España